Refund policy
Made with care, made just for you
Every Plaids & Checks item is printed to order, so we can't accept returns or exchanges for change of mind or ordering the wrong item, size, or color.
If something isn't right
We'll gladly send a free replacement or refund your order if it arrives:
- Damaged
- Defective or with a manufacturing error
- Misprinted (the design doesn't match what you ordered)
- Not delivered (lost in transit)
How to ask
Email within 30 days of delivery. Please include:
- Your order number
- A short description of the problem
- A clear photo of the item (if more than one item is affected, one photo showing all of them together)
What happens next
We'll review your request within 2 to 3 business days. If it's approved, we'll send a free replacement or refund your original payment method. You don't need to send the item back.
Order changes and cancellations
Production begins quickly, so please email us right away if you need to change or cancel an order. We'll do our best, but we can't guarantee changes once an item is in production.
Wrong address
Please double-check your shipping address at checkout. If a package can't be delivered because of an incorrect address, we can reship it once the additional shipping cost is paid.
Questions?
Email us at nancydalaniz@gmail.com.
We want you to love what you ordered.